Bill-Pay Online Banking - FAQs

 

How are my bills paid? Electronically, ACH or Paper Check?


All bills are paid using ACH where possible, however if you would like to pay a person or vendor who cannot accept an ACH transfer, a paper check will be mailed on your behalf.

 

Does the payment arrive on the payment date that I choose?


The payment is processed and sent to arrive on the date that you have chosen. Due to the process involved, Texas Trust cannot guarantee that your payment will arrive and be credited on the date you choose, so we recommend that you schedule your payment early enough to avoid any adverse action if the vendor takes a few extra days to credit your payment.

 

How can I set up a Bill Pay with Online Banking?


  1. From your online banking screen, click Pay a Bill
  2. Click the blue Add a Payee button
  3. Identify your payee as either a company, individual, or bank
  4. Follow the prompts to enter the relevant payee information. When you’re finished, your new payee will appear on your dashboard
  5. To make a payment, select the account you wish to pay from, then enter the amount you want to pay and the payment date

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