Platinum Mastercard Credit Card - FAQs


How do I report fraudulent charges on my credit card?

Contact us immediately by calling 972-263-5171


What should I do if my credit card becomes lost or stolen?

First, login in the Texas Trust Mobile App and disable your card under Card Controls. You can then call our 24/7 support line for lost/stolen cards: (888) 297-3416


How do I make a Balance Transfer?

  1. Start by logging into online or mobile banking
  2. Select Transfers
  3. Choose Credit Card to Checking
  4. Schedule your balance transfer by Setting up Online Bill Pay to payoff your credit card from your checking account, or use your routing and account number to pay by ACH      

Get in Touch With Us

Call Member Solutions

(972) 263-5171


Find a Branch

Locations across DFW


Appointment Request

Nothing urgent?