Rewards Mastercard Credit Card - FAQs


How do I access and redeem my points?

Your earned points can be managed and accessed through the myRewards webiste. You first need to register your card by following these steps:

  1. Visit the myRewards website
  2. Enter your name EXACTLY as it appears on your rewards card or rewards card welcome letter
  3. Enter the Zipcode associated with your rewards card and the last 4 digits on your card
  4. Create your username and add any authorized users
  5. Set up notifications and accept the program terms and conditions.
  6. Start using your card to earn points!


I need to talk to someone about my points or rewards.

You can reach a rewards expert 24/7 by calling (888) 898-7878.


How do I earn BONUS points?

Visit the Earning Points page for additional bonus point opportunities that may be available to you.


When can I redeem points?

You can redeem points any time and can redeem as few as 750 points. With Points Purchase you can buy points to redeem for items above your available points balance. Why wait? Redeem today!


When can I redeem points for travel?

We offer easy ways to redeem your points for travel. Simply use our Travel Resource Center to book online or speak with our travel agency. Or call our Service Center toll-free at 1.844.TX.TRUST (1.844.898.7878) 24 hours a day, 7 days a week.


Do my points ever expire?

They are good for three (3) year from the month they are earned. So there is plenty of time (and ways) to use your points.


How do I report fraudulent charges on my credit card?

Contact us immediately by calling 972-263-5171


What should I do if my credit card becomes lost or stolen?

First, login to the Texas Trust Mobile App and disable your card under Card Controls. You can then call our 24/7 support line for lost/stolen cards: (888) 297-3416


How do I make a Balance Transfer?

  1. Start by logging into online or mobile banking
  2. Select Transfers
  3. Choose Credit Card to Checking
  4. Schedule your balance transfer by Setting up Online Bill Pay to payoff your credit card from your checking account, or use your routing and account number to pay by ACH      

Get in Touch With Us

Call Member Solutions

(972) 263-5171


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Locations across DFW


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