eAlerts FAQ
- eAlerts are emails sent to you to notify you of certain transactions or events happening on your account. Each eAlert can be sent to multiple email or cellular phone addresses within minutes of the actual transaction.
- Click the "Add eAlert" image to begin. Choose the type of eAlert you would like to set up from the dropdown.
- Email Addresses, Cellular Phone Addresses, Notification Times, Detail Level, and Nickname can all be assigned default values by defining your account's Default eAlert Settings. These default values will be pre-filled each time you add a new eAlert to your account, making the process even quicker and easier.
- Once you define your Default eAlert Settings, any future eAlerts you add will have the default values you specify pre-filled wherever they are appropriate. You can overwrite these defaults on any eAlert at the time of addition if you'd like.
- Click the "Edit" image next to the eAlert you would like to change. This will bring up a form that will allow you to edit all of the details for this eAlert. Click the "Continue" button once you have completed your changes.
- You can change your Default eAlert Settings at any time just like any other eAlert. Any changes made will not be automatically applied to eAlerts already defined on your account. You do have the option to overwrite all of your existing eAlerts with your new Default Settings - you just need to check the "Please overwrite all my existing eAlerts with these Defaults" box when editing your Default Settings.
- The changes will not be applied to any of your existing eAlerts automatically. You do have the option to overwrite all of your existing eAlerts with your new Default Settings - you just need to check the "Please overwrite all my existing eAlerts with these Defaults" box when editing your Default Settings.
- Click the "Delete" image next to the eAlert you would like to stop receiving. This will remove this eAlert from your account. To stop receiving all eAlerts you can simply delete each eAlert you are signed up for.
- Yes. You must know the email address of your cellular phone and the standard text messaging charges from your service provider will apply. Due to message length, you may receive an abbreviated version of a "Moderate" or "Specific" detail level eAlert when it is being sent to a cellular phone.
- The email address is made up of the cellular phone's [10-digit phone number]@[service provider's gateway]. Some examples are listed below. You can check with your service provider if it is not listed.
AT&T/Cingular
[10-digit phone number]@cingularme.com OR
[10-digit phone number]@mycingular.com OR
[10-digit phone number]@mycingular.net OR
[10-digit phone number]@mobile.mycingular.com OR
[10-digit phone number]@pate.cingular.com OR
[10-digit phone number]@txt.att.net OR
[10-digit phone number]@mobile.att.net
Bell Atlantic
[10-digit phone number]@message.bam.com
Bell South
[10-digit phone number]@sms.bellsouth.com OR
[10-digit phone number]@wireless.bellsouth.com
Boost
[10-digit phone number]@myboostmobile.com
Cellular One
[10-digit phone number]@phone.cellone.net OR
[10-digit phone number]@mobile.celloneusa.com OR
[10-digit phone number]@cellularone.txtmsg.com OR
[10-digit phone number]@cellularone.textmsg.com OR
[10-digit phone number]@cell1.textmsg.com OR
[10-digit phone number]@sbcemail.com
Comcast
[10-digit phone number]@comcastpcs.textmsg.com
Midwest Wireless
[10-digit phone number]@clearlydigital.com
Nextel
[10-digit phone number]@messaging.nextel.com OR
[10-digit phone number]@page.nextel.com
Qwest
[10-digit phone number]@qwestmp.com
Sprint
[10-digit phone number]@messaging.sprintpcs.com OR
[10-digit phone number]@sprintpaging.com
T-Mobile
[10-digit phone number]@tmomail.net OR
[10-digit phone number]@voicestream.net
US Cellular
[10-digit phone number]@email.uscc.net OR
[10-digit phone number]@uscc.textmsg.com
Verizon
[10-digit phone number]@vtext.com
Virgin
[10-digit phone number]@vmobl.com OR
[10-digit phone number]@vxtras.com - On most eAlert setup screens there are two fields called "Send eAlerts From" and "Send eAlerts Until". Enter the time range you would like your eAlerts to be sent. If an eAlert is triggered outside of your chosen time range, your eAlert will be sent the following day. The exception to this is the Daily Balance eAlert. For this eAlert type you need to choose a "Notify Me At" time to be notified once a day.
- In the case of the Daily Balance eAlert, you will need to choose a single time during normal business hours to be notified of your balance(s). If you would like to be notified of your balances multiple times a day, then you can set up multiple Daily Balance eAlerts.
- Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.
- Yes, all eAlerts sent for the last 90 days are kept. You can view them by using the "eAlerts Sent" section at the bottom of the Setup screen. Enter a date range in the "From" and "To" boxes, then click "Show" to see your past eAlerts.
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Default eAlert Settings
This eAlert works at the account level and is used to define some default settings that will be pre-filled each time you add a new eAlert. These default settings include Email Addresses, Cellular Phone Addresses, Notification Times, Detail Level, and Nickname.
Click to find out more - There is absolutely no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert. For example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it email your cellular phone anytime your account balance drops below $50.00.
- No. The types that are available to you depend on two things, the first being the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you. Second, the process that triggers some eAlerts will not always work correctly for everyone. If there are any that will not be sent properly 100% of the time then it will be disabled.
- On the set up screen for the Low Balance eAlert you need to enter a dollar amount here. You will be notified when your balance drops below this value.
- On the set up screen for several eAlerts you need to enter a dollar amount here. You will be notified when a purchase is made that matches or exceeds this value.
- On the set up screen for several eAlerts you need to enter a dollar amount here. You will be notified when your available credit drops below this value.
- On the setup screen for the Large Withdrawal eAlert you need to enter a dollar amount here. You will be notified when a withdrawal is made that matches or exceeds this value.
- If you would like your eAlert to contain the Transaction Time/Date, Amount, and New Balance, choose "Specific - Full Detail". You can also have limited information sent by choosing "Moderate - Some Detail" and "Generic - No Detail". Due to message length, you may receive an abbreviated version of a "Moderate" or "Specific" detail level eAlert when it is being sent to a cellular phone.
Generic - No Detail
An eAlert has been triggered on your account. Please log in to your account online to view more detail.
Moderate - Some Detail
A Large Withdrawal eAlert has been triggered on your account. Please log in to your account online to view more detail.
Specific - Full Detail
A Large Withdrawal eAlert has been triggered on your account. You asked to be notified when a large withdrawal over $100.00 was made on your account:
Share 01 - Withdrawal Amount: 750.00, Withdrawal Time: 10:31
Post Date: 04/13/2006, Effective Date: 04/13/2006
New Balance: 980.00, New Available Balance: 975.00 - Entering an account nickname is optional. It is a way to identify an account in the eAlerts you receive. If you have the same eAlerts set up on multiple accounts, an account nickname will allow you to know which one triggered an eAlert without logging in to MCW immediately.
**IMPORTANT** We will not send any identifying information via email. You may NOT include your account number or user name in the account nickname! - Texas Trust is always trying to find ways to help you save - and earn - time and money. We offer promotions throughout the year such as special high rates on CDs and new products that you can add to your financial portfolio - or even enhance your current checking and savings accounts. Even if you don't take advantage of our special offers, you may benefit from referring your family and friends. It's a free service, and useful information - so take advantage today!