COVID-19
We’re here for you


Texas Trust is closely monitoring the information shared by the World Health Organization regarding the current outbreak of the coronavirus disease, COVID-19. In light of this, we want to assure you that efforts are in place to help reduce the spread of viruses, offer financial assistance, and continue to operate for the benefit of our members. Please bookmark this webpage, as we will continue to add updates periodically.

Current Actions

Many businesses in our communities are impacted by “Shelter in Place” mandates that lockdown all non-essential services in an effort to slow the spread of COVID-19. Credit Unions like Texas Trust and the entire financial services industry are considered “essential businesses,” and exempt from any lock down or closing.


The safety of our membership and staff is our number one priority. With that in mind, we are still open and ready to provide exceptional member service, just temporarily operating differently:


Expanded Drive-Thru Services
Our branch staff is ready to help!

  • Find a Branch

  • Branch Lobbies Open For Limited Transactions Only
    for the safety of our members and staff

  • Learn More

  • Service Appointments
    Access your safe box or avoid waiting with an appointment

  • Learn More
  • We’re Here for You

    We are here to help. Whatever it might be, don’t hesitate to reach out. If you need extra cash due to unexpected expenses we can skip a loan payment, provide a low-interest personal loan, take money out of your CD or holiday savings account with no penalty, and more.

    Skip a Payment

    We are currently offering members the opportunity to skip any or all eligible Texas Trust loan payments for up to 3 months without additional processing fees (normally $25 per loan and limited to 1 month).


  • Learn More

  • Request Service

    We’re now offering service requests for members, so if you want to avoid waiting in drive-thru lines, to access your safe deposit box, or have another need, let us know.

  • Request Service

  • Low Interest Personal Loans

    If your family needs cash to cover unexpected expenses, you could qualify for a short-term, low-APR personal loan.


  • Learn More

  • Mobile & Online Options



    Bill Pay

    Say goodbye to paper checks and missed payments and hello to Online Bill Pay, the fast and secure option to handle your bills anytime you want.


  • Learn More


  • Online Banking

    With Online Banking, you have the convenient tools you need to manage your accounts, with a click of mouse, 24/7.


  • Learn More


  • Mobile Banking

    Check your balance. Deposit a check. Transfer funds. You can do business with us at any time, from anywhere with our Mobile Banking app.


  • Learn More
  • Keeping Your Money Safe

    During this time of heightened circumstances, we ask you to beware any suspicious emails and text messages that ask for your personal information like your username, password, or account information. Texas Trust won’t ever ask for your personal information or login credentials through email or texts.

    Your deposits at Texas Trust Credit Union remain safe under NCUA insurance up to a minimum of $250,000 per individual.


  • Learn more about NCUA insurance
  • Resources & FAQs

    This is a serious situation with many unknowns but we are continuing to be vigilant, with the safety of our staff and members first in our thoughts. In light of information shared by the World Health Organization regarding COVID-19, we want to assure you that efforts are in place to help reduce the spread of viruses. Some of these efforts include:

    Increased cleaning and sanitization practices at all of our facilities

    Monitoring the financial markets and discussing options with any members who need assistance

    Supporting our employees to make sure we continue to provide our membership the products and services they need

    We want to assure you that we are still open for our members, we are just temporarily operating differently. As of March 25, 2020, the lobbies at all of our locations are closed until further notice. For your safety and convenience, we are able to conduct expanded services and transactions through the drive-thru.

    The drive-thru hours for your preferred branch can be found here

    Rest assured that we are closely monitoring the situation. As we get through this in the coming weeks, we will continue to update you with any additional updates to our branches.

    As a member, you have access to the AllPoint ATM Network. This network of over 55,000 ATMs worldwide allows you to access your money, surcharge-free. Please keep the following limits in mind:

    To request a limit increase, send a secure message through online banking or the mobile app.

    With our mobile banking app and Online Banking, you can do business with us at any time, from anywhere. We’re here for you 24/7.

    You can send a secure message to us directly within Online Banking. Just log in and click on the Message Center link on the top right of the page. If you’re using the mobile app, simply select the Secure Message feature within the menu. We are happy to help!

    But we know sometimes you just need to hear a friendly voice. Please note that wait times for our Member Service Center may be extended, as we work to help as many members as we can. If you would like to speak to a local person right here in Texas, you can give us a call at (972) 263-5171 or toll-free at (800) 527-3600, during our regular business hours: Monday to Friday, from 8 AM to 6 PM; Saturday, from 9 AM to 3 PM. We thank you for your patience!

    We want to make sure we are serving our members and assisting in any way that we can. If you need some extra cash due to unexpected expenses we can: