Account Information and Support

Member Care Center – speak to a representative during regular business hours
(972) 263-5171, (325) 944-3535, or (800) 527-3600
Mon-Fri: 8am-6pm / Sat: 9am-3pm

Bank By Phone (Formally VIPSVoice Information Phone System) – use an automated system to make balance inquiries, transfer funds, obtain loan information, and more
(972) 263-9931 or (800) 235-0379
24/7 Support
Become a Bank By Phone pro

Bill Pay Support – get help with payments made using online bill pay
(866) 673-6954
Mon-Fri: 7:30am-2am EST

Branch Locator -- locate a branch and view hours of operation
Branch Locator

Lost/Stolen Card:
(888) 297-3416

Mailing Address:
P.O. Box 2260
Mansfield, Texas 76063-0047

Report a Problem or Register a Complaint

Complaint Form -- let us know about an unsatisfactory experience
Submit a complaint or report a problem