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Contact Us

Contact Us

Please don't hesitate to contact us. We will respond to you within one (1) business day.

Account Information and Support

Member Care Center – speak to a representative during regular business hours
(972) 263-5171, (325) 944-3535, or (800) 527-3600
Mon-Fri: 8am-6pm / Sat: 9am-3pm

Bank By Phone (Formally VIPSVoice Information Phone System) – use an automated system to make balance inquiries, transfer funds, obtain loan information, and more
(972) 263-9931 or (800) 235-0379
24/7 Support
Become a Bank By Phone pro

Bill Pay Support – get help with payments made using online bill pay
(866) 673-6954
Mon-Fri: 7:30am-2am EST

Branch Locator -- locate a branch and view hours of operation
Branch Locator

Lost/Stolen Card:
(888) 297-3416

Mailing Address:
P.O. Box 2260
Mansfield, Texas 76063-0047

Report a Problem or Register a Complaint

Complaint Form -- let us know about an unsatisfactory experience
Submit a complaint or report a problem

Serving Dallas, Denton, Ellis, Henderson, Johnson, Tarrant, and Tom Green Counties with branches in Arlington, Athens, Bedford, Cedar Hill, Dallas, Desoto, Flower Mound, Grand Prairie, Hurst, Irving, Mansfield, Midlothian, and San Angelo

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