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Contact Us

Contact Us

Please don't hesitate to contact us. We will respond to you within one (1) business day.

Account Information and Support

Member Service Center – speak to a representative during regular business hours
(972) 263-5171, (325) 944-3535, or (800) 527-3600
Mon-Fri: 8am-6pm / Sat: 9am-3pm

VIPS (Voice Information Phone System) – use an automated system to make balance inquiries, transfer funds, obtain loan information, and more
(972) 263-9931 or (800) 235-0379
24/7 Support
Become a VIPS pro with the Quick Reference Code List

Bill Pay Support – get help with payments made using online bill pay
(866) 673-6954
Mon-Fri: 7:30am-2am EST

Branch Locator -- locate a branch and view hours of operation
Branch Locator

Report a Problem or Register a Complaint

Complaint Form -- let us know about an unsatisfactory experience
Submit a complaint or report a problem

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