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Report Lost/Stolen Card

Report Lost or Stolen Debit/Credit Card

You can immediately take action if your debit or credit card has been lost or stolen, or if you suspect fraudulent activity on your account.

Through Online Banking
Available in Online Banking is the ‘Report Lost/Stolen’ tool that gives you 24/7 control. You can cancel your debit card or credit card any time of the day or night. Just login to Online Banking and access the 'Additional' tab on the far right. The option ‘Report Lost/Stolen’ is the fourth from the top of the page.

By Phone or Web
You can also report your debit card lost or stolen by calling (888) 297-3416 or (972) 263-9931.

Through Our Mobile App

With our mobile app, you can temporarily freeze or permanently cancel your debit and credit cards. You can also request a replacement card. This puts the control in your hands and increases the level of security you have with your Texas Trust electronic services and accounts.

Don’t have our mobile app? Download it today for your iPhone or Android device.

Android Mobile & Tablet Users:
Download the app from Google Play.
Available on Google Play
iPhone and iPad Users:
Download the app from iTunes.
Available on the App Store

Serving Dallas, Denton, Ellis, Henderson, Johnson, Tarrant, and Tom Green Counties with branches in Arlington, Athens, Bedford, Cedar Hill, Dallas, Desoto, Flower Mound, Grand Prairie, Hurst, Irving, Mansfield, Midlothian, and San Angelo

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