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Online Banking FAQ

Online Banking FAQ

There are a number of features in Online Banking, including a My Finances budgeting tool and a new Dashboard feature that places much of your account information in an easily accessible starting page. Combined with Online Banking staples such as Bill Pay and Online Transfers, Texas Trust Online Banking is a complete solution to your online banking needs.
Yes. Online Banking allows you to access all your registered accounts from one place.
You will need to setup a unique Online Banking ID that must start with a letter and be between 4 and 12 characters in length. If you attempt to create a Online Banking ID that is already taken, you will get an error code “The ID you have chosen is invalid. Please try again”. Please try a different Online Banking ID.
Yes, it must be unique and must start with a letter and be between 4 and 12 characters in length. If you attempt to create a Online Banking ID that is already taken, you will get an error code “The ID you have chosen is invalid. Please try again”. Please try a different Online Banking ID.
Yes. A full listing of password rules are displayed when you update your password.
Online Banking may temporarily be down, you may be having internet connectivitiy issues causing your browser to not fully load (usually indicated with the load icon constantly spinnning or elements of the page appear, but there it isn't styled or laid out correctly.
eAlerts can be set up by choosing eAlerts under the Additional Services tab within Online Banking.
eAlerts are managed by clicking on the eAlerts option under the Additional Services tab within Online Banking.
eAlerts are fully customizable, meaning that you can set up automatic notifications for low balances, direct deposits, NSF alerts, and more.
eAlerts go into effect as soon as you enable them within Online Banking.
We are currently working with Intuit who controls both Quicken and Mint.com to update their information so that data is pulled from the new Online Banking platform.
Due to code changes, Texas Trust Online Banking cannot support Internet Explorer versions 7 or 8. Users attempting to gain access to Home Banking with Internet Explorer versions 7 or 8 will be blocked from doing so.
To improve your experience on a different version of IE, you should disable Compatibility View. Click here for screen shots on how to disable. Additionally, you can use any of the other supported browsers, including the newest releases of Internet Explorer, Firefox, Safari, and Chrome. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version.
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