- What is the best way to avoid overdrafts when I am out shopping or traveling?
There are a couple of easy solutions to help you stay on top of your account balances and avoid overdrafts. The best way to get up-to-the-minute information about the availability of funds in your accounts is our new Mobile app. Simply download an app customized for your iPhone, Android, or Blackberry device, and you'll be able to check your available balance in seconds.
You can also visit from any mobile web browser. Visit TexasTrustCU.org to learn more about our mobile services.
You can also set up balance alerts to receive an email when your balance drops to a level that you determine. To sign up for either service, log in to Home Banking, and click on eAlerts.
You can also check you balance by calling our 24-hour telephone service at (972) 263-9931 or 800.235.0379, or checking your balance by logging into the Home Banking Center.
- What are the ways I can cover my overdrafts?
Texas Trust Credit Union offers several ways to cover overdrafts, such as linking your checking account to a savings account or to a line of credit. If you have one or both of these overdraft protection services, Texas Trust Credit Union will first attempt to transfer funds from these resources to cover any overdraft items. Overdraft Privilege will only be used if your overdraft protection resources have been exhausted. Ask a member services representative for more information on these resources.
Ways to Cover Your Overdrafts Cost for Each Overdraft Good account management $0 Link to savings account $5.00 transfer fee Overdraft line of credit*** $5.00 transfer fee + % APR Overdraft Privilege $30.00 per overdraft
***Subject to credit approval.
- What is Overdraft Privilege?
Overdraft Privilege is a discretionary service offered to eligible* Texas Trust Credit Union members. In the event your available funds are insufficient, Overdraft Privilege allows your checks, automated payments (ACH), and online bill payments to be paid up to the amount of your Overdraft Privilege Limit for a fee of $30 per item**.
This service may save you the inconvenience and embarrassment of bounced checks or declined transactions, and the resulting costs such as non-sufficient funds (NSF) fees, late payment penalties and interest charges.
- What if I want to use Overdraft Privilege to cover my ATM withdrawals and everyday debit card transactions?
To extend the Overdraft Privilege service to your ATM and everyday debit card transactions, you must first give us your permission. without this coverage, your Texas Trust Credit Union ATM withdrawals and everyday debit card transactions will be declined if you do not have sufficient funds in your checking account or alternative forms of overdraft protection (such as a transfer from savings or a line of credit).
If you opt in today, you may have access to Overdraft Privilege for debit card transactions now. We will notify you as soon as the Privilege is available for ATM withdrawals.
By extending Overdraft Privilege to cover your ATM withdrawals and everyday debit card transactions, these transactions may be paid up to the amount of your Overdraft Privilege limit for a fee of $30 per item**.
Keep in mind your checking account must be open for at least 30 days, and meet other requirements* to be eligible.
- What are "everyday" debit card transactions?
These are debit card transactions that are not ongoing. For instance, buying gas for your car, purchasing dinner at a restaurant, or paying for groceries are all non-recurring transactions. Transactions such as gym membership or monthly subscriptions are not.
- How can I extend my Overdraft Privilege coverage to ATM and everyday debit card transactions?
You can extend Overdraft Privilege coverage for your ATM and everyday debit card transactions by:
- Calling the Call Center at (972) 263-5171 or (800) 527-3600
- Completing an opt-in form and mailing it to us at P.O. Box 2260, Mansfield, TX 76063-0047
- Bringing a completed opt-in form by one of our convenient branch locations
- Contacting us through the Home Banking Center
To learn more about Overdraft Privilege, please refer to the Discretionary Overdraft Privilege Disclosure.
- If I decide not to extend Overdraft Privilege coverage on my ATM withdrawals and everyday debit card transactions, will I still have coverage on my checks, ACH transactions, recurring debit card transactions, and online bill payments?
Yes, your coverage continues on all other types of transactions. The requirement to give us your prior consent only applies to your ATM withdrawals and everyday debit card transactions. Checks, ACH, recurring debit card transactions (like gym memberships), and online bill payments will still be eligible for Overdraft Privilege coverage for a fee**. In fact, any recurring payments you have linked to your debit card will still be covered by our Overdraft Privilege program regardless of whether or not you extend your coverage.
*Subject to eligibility. Overdraft Privilege eligibility requirements are as follows: 1) You are at least 18 years of age, 2) You must have a checking account open for at least 30 days and make regular deposits; 3) Your checking account balance must not be negative for more than 30 calendar days; and 4) You must be in good standing, which means no delinquent or charged off loans or charged off share accounts with Texas Trust Credit Union, and you do not have any bankruptcies, levies or garnishments on your account. We may not pay items under your overdraft privilege if you do not meet these eligibility requirements.
- What if I decide I don't want Overdraft Privilege anymore?
You can revoke your authorization for Texas Trust Credit Union to pay these overdrafts by calling (972) 263-5171 or (800) 527-3600, visiting our website, visiting a branch, or mailing a revocation of consent to P.O. Box 2260, Mansfield, TX 76063-0047. Your revocation must include both your name and your account number so that we can properly identify your account.
Still have questions? Please call our Call Center at (972) 263-5171 or (800) 527-3600 and we will be happy to help you.
- Where can I find additional overdraft privilege resources?
- How is my available balance calculated?
The available balance is comprised of the ledger balance (collected funds) less any debit card holds , and does not include any deposited funds on hold.
- How long will my debit card transactions remain in a pending status?
Texas Trust Credit Union will place a three day hold on your account for any authorized debit card transaction until the transaction settles (usually within three business days) or as permitted by payment system rules. In some cases, the hold may exceed the amount of the transaction or released before the transaction settles. When the hold is released the funds will be added to the available balance in your account. If your account is overdrawn after the held funds are added to the available balance and the transaction is posted to the available balance, an Overdraft Fee may be assessed.
- What could cause a pending transaction or authorization amount to be different from my actual purchase amount?
An authorization may vary from the final purchase amount when there is an estimated authorization amount or a tip is involved. For example, at a restaurant the authorization is requested prior to the tip being added. The final purchase amount will include the tip and will be deducted from your account.
At the gas pump, an initial authorization is requested prior to dispensing fuel and determining the final amount of the purchase. When you pre-pay for gasoline at the pump, the gas station doesn’t know how much gas you’re going to buy. Stations want to make sure you can afford to fill up—so they authorize holds of $50, $75, even $100, which will fall off after the gas company processes that transaction (this may not happen immediately).