Skip to Content

Keeping You Secure

Security Information

How We Are Working To Keep You Secure

How Does Regulation E Apply to Your Accounts with Internet Access?

Regulation E or the Electronic Fund Transfer Act, established the basic right, liabilities, and responsibilities of (1) consumers who use electronic fund transfer services and (2) financial institutions that offer these services. Upon opening an account used primarily for personal, family, or household purposes, you received an Electronic Fund Transfer Disclosure and Agreement that fully outlines the terms and conditions related to Electronic Fund Transfer Services. A copy of the full EFTA Disclosure can be found on our website or you may contact us at (972) 263-5171 to have a copy mailed to you.

Transactions that are covered under this agreement include, but are not limited to:

  • Point‐of‐sale transfers
  • Automated Teller Machine transfers (ATM)
  • Direct deposits or withdrawal of funds
  • Transfers initiated by telephone
  • Transfers resulting from debit card transactions, whether or not initiated through an electronic terminal
  • Transfers initiated through internet banking/bill pay
  • Electronic check conversion, whereby you may authorize a merchant or other payee to make a one‐time electronic payment from your checking account using information from your check to pay for purchases or pay bills
  • Electronic returned check charge, whereby you authorize a merchant or other payee to initiate an electronic fund transfer to collect a charge in the event a check is returned for insufficient funds

Exclusions from Coverage:

  • Checks – Any transfer of funds originated by check, draft or similar paper instrument or any payment made by check, draft or similar paper instrument at an electronic terminal
  • Check Guarantee or Authorization – Any transfer of funds that guarantees payment or authorizes acceptance of a check, draft or similar paper instrument but does not directly result in a debit or credit to a consumer's account
  • Wire or other similar transfers – Any transfer of funds through a wire transfer system that is used primarily for transfers between financial institutions or between businesses
  • Securities and Commodities Transfers – Any transfer of funds for the primary purpose of the purchase or sale of a security or commodity, if the security or commodity is:
    • Regulated by the Securities and Exchange Commission or the Commodity Futures Trading
    • Purchased or sold through a broker‐dealer regulated by the Securities and Exchange Commission or through a futures commission merchant regulated by the Commodity Futures Trading Commission
    • Held in Book‐entry form by a Federal Reserve Bank or federal agency
  • Automatic transfers by account‐holding institution – Any transfer of funds under an agreement between a consumer and a financial institution which provides that the institution will initiate individual transfers without a specific request from the consumer:
    • Between a consumer’s accounts within the financial institution From a consumer’s account to an account of a member of the consumer’s family held in the same financial institution
    • Between a consumer’s account and an account of the financial institution, except that these transfers remain subject to § 205.10(e) regarding compulsory use and sections 915 and 916 of the act regarding civil and criminal liability. (Refer to “Coverage in Detail” section below for a detail explanation of protections provided under Regulation E)
  • Telephone‐initiated transfers ‐ Any transfer of funds that:
    • Is initiated by a telephone communication between a consumer and financial institution making the transfer; and
    • Does not take place under a telephone bill‐payment or other written plan in which periodic or recurring transfers are contemplated.

Commercial Banking Internet Security

In addition to the information provided regarding “Internet Banking Security”, Commercial and Small Business account holders should institute additional measures in order to further protect their online banking information by performing your own annual internal risk assessment and evaluation on all online accounts, establish internal policies regarding employee internet usage, and ensure all company computers are equipped with up-to-date antivirus protection software.

Proactive Measures

Texas Trust Credit Union employs full-time security staff dedicated to continually monitoring networks for suspicious activity. We have a wide range of security measures, including:

  • An intrusion detection system,
  • Network traffic filtering,
  • Multiple layers of continuous antivirus software scanning, and
  • Annual network security assessments conducted by certified third party professionals.

Staff Efforts to Keep Your Information Secure

We are fully prepared to handle all aspects of sensitive data protection, from classification of critical assets to detailed steps regarding malicious software containment.

  • All Texas Trust employees are required to attend mandatory security training and follow industry best practices as outlined in our Information Security Policy.
  • We have developed an Incident Response Plan based on industry best practices to provide clear directions for handling network security incidents.

Our Commitment to Secure Communication

Texas Trust will not solicit through any means including phone calls, letters, emails or text messages asking for personal information such as your member account number, password, or personal identification number (PIN).

Giving your PIN to anyone constitutes an authorized use. Report any suspicious messages to Texas Trust immediately.

Tell Us What's Happening

If you suspect any fraudulent or suspicious activity, call us immediately at metro 972.263.5171, toll free at 800.527.3600, or contact us through secure online messaging.

More Ways to Help Keep You Secure

NCUA - National Credit Union Association Insurance. Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.

Privacy Notice

More Resources

Back to top