Now Available: Improved Alert System for Potential Fraud

May 25th, 2016

 

The Improved Alert System is Here! 

In our continuing efforts to keep your cards secure, we have launched an improved alert system for potential fraud to your debit or credit card.

Here’s how it works:

  1. When potential fraud is detected, you will receive an automatic email notification, with the option to reply with “fraud” or “no fraud.”
  2. One minute after the email, you will receive a text alert, which also has the “fraud” or “no fraud” option.
  3. If there is no response received, you will then receive automatic phone calls to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst.

Remember—our messages will never ask for 
your PIN or account number.

Actions To Take Now

  • Add 800.417.4592 to your phone contacts and label it “TXTCU Fraud Center”; it will display on your phone whenever you get a call from this number.
  • Update your email address and phone numbers on file with the credit union:
    • Primary account members
      • Log on to Online Banking.
      • Go to “Additional Services”.
      • Choose “My Profile Address”.
    • Joint account members
      • Primary member log on to Online Banking.
      • Send a secure message in the Message Center, located at the top right of your Online Banking screen, or in Mobile Secure Message, in-branch, or by calling the Member Service Center at 972.263.5171.

Posted in News, What's New Comments Off

Now Available: Improved Alert System for Potential Fraud

May 25th, 2016

 

The Improved Alert System is Here! 

In our continuing efforts to keep your cards secure, we have launched an improved alert system for potential fraud to your debit or credit card.

Here’s how it works:

  1. When potential fraud is detected, you will receive an automatic email notification, with the option to reply with “fraud” or “no fraud.”
  2. One minute after the email, you will receive a text alert, which also has the “fraud” or “no fraud” option.
  3. If there is no response received, you will then receive automatic phone calls to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst.

Remember—our messages will never ask for
your PIN or account number.

Actions To Take Now

  • Add 800.417.4592 to your phone contacts and label it “TXTCU Fraud Center”; it will display on your phone whenever you get a call from this number.
  • Update your email address and phone numbers on file with the credit union:
    • Primary account members
      • Log on to Online Banking.
      • Go to “Additional Services”.
      • Choose “My Profile Address”.
    • Joint account members
      • Primary member log on to Online Banking.
      • Send a secure message in the Message Center, located at the top right of your Online Banking screen, or in Mobile Secure Message, in-branch, or by calling the Member Service Center at 972.263.5171.

Posted in Alerts Comments Off

Hail Damage. To File or Not to File a Claim?

March 17th, 2016

Should you file a claim for hail damage?

If your car is still safe to drive: Get an estimate before filing a claim to make sure that the damage is well over your deductible and worth filing.

While comprehensive claims are not surcharge-able they can hurt your rate by adding an additional claim to the amount of activity on your claims report. A large amount of activity (whether the claims are your fault or not) can change your rating tier causing an increase at your renewal.  It is up to you to decide, but you can schedule an appointment for most body shops for an estimate and then go from there.

Remember though, any time we have a big storm with a large affected area, body shops and adjusters will make the vehicles that are not drivable the priority. This can cause a delay in the process for claims that are solely cosmetic. If the amount of damage is substantial, there can also be a shortage of rental cars in the immediate area. They will of course send for cars outside of the area to be delivered but this can cause delays as well.

Posted in Arlington, Athens, Cedar Hill, Desoto, Grand Prairie, HEB, Hurst, In The News, Mansfield, News, What's New Comments Off

Fraud Attempts – Phone Calls

February 18th, 2016

Please be aware, the following email about a phishing (or vishing) fraud, was distributed to us via personal contacts at Washington Financial:

Members, 

Just wanted to pass this along as an FYI – we received a phone call today claiming to be from the “Financial Crime Investigation Department of Justice.”  The ‘agent’ that called said his name was Sean Phillips though he had a very thick middle eastern accent.  They were phishing (or vishing) for information from us.  They also wanted some sort of payment to have them continue protecting the bank’s assets (Again, very hard to understand him).  I informed some local FBI authorities I have a relationship with however I also wanted to alert this group that they are targeting banks.    He gave a call back number of 904-900-8420.    I guess they got tired of pretending to be from the Windows Tech Support team.  

Doug

Washington Financial Logo

 

If you find yourself in such a situation, be cautious and contact us immediately so we notate our reports in our monitoring.

Posted in News, Security Blog, What's New Comments Off

Hyatt Hotels Breach Infomation

January 20th, 2016

Hyatt Hotels announced that the company’s payment processing systems were infected with malware. This affected 250 Hyatt Hotels locations in 50 countries.  Last December Hyatt Hotels launched an investigation into this breach. On January 14, 2016  a full list of affected locations and the time interval during which the payment cards were exposed: The dates of the infection range from August 13 to December 8. Most of the potentially compromised cards were used at restaurants in the affected locations, but a small percentage were used at spas, golf shops, parking systems, front desks and sales offices.

The malware installed on the company’s computers was designed to capture payment card details like cardholder names, card numbers, expiration dates and verification codes when passed from the affected locations to the payment processing systems. The company is in the process of sending notification letters to customers for whom it has physical mailing addresses and via email to others. Affected customers will be offered a one-year subscription to identity and fraud protection services provided by US-based CSID for free.

Hyatt has worked with third-party cybersecurity experts to close the security breach and take additional measures so that it doesn’t happen again. The company is the latest in a long string of organizations whose payment systems were infected with malware in recent years. Other companies from the hospitality industry that suffered similar breaches include Hilton Worldwide, Mandarin Oriental, and Starwood Hotels & Resorts Worldwide.

For information on the list of locations and Protection Services, please go here: http://www.hyatt.com/protectingourcustomers/

Posted in News, Security Blog Comments Off

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Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. Pursuant to Texas Credit Union Department Rule 91.315, documents relating to Texas Trust's finances and management are available by calling 972.263.5171. All member service issues please call 972.263.5171. USA Patriot Act Requires IDENTITY VERIFICATION for all new accounts. Some links in this site may direct you outside of the Texas Trust Credit Union website. Texas Trust is not responsible for the content displayed on these other websites.