First and foremost, we want to assure you that we are still open for our members, just temporarily operating differently. Due to the evolving COVID-19 situation and with your safety and public health in mind, we have made the decision to close the lobbies of all of our branches until further notice. But fret not! We will be able to conduct transactions and perform expanded services through our drive-thru.
While we strongly encourage use of our technology options for your financial needs, we do understand there are times when you need more detailed assistance, such as obtaining a new debit card or accessing a safe deposit box. That’s why we are now accepting Service Requests. You can submit your requests to us and we will contact you as soon as possible to help you.
During this time of heightened circumstances, we ask you to beware any suspicious emails and text messages that ask for your personal information like your username, password, or account information. Texas Trust won’t ever ask for your personal information or login credentials through email or texts.
As we get through this in the coming weeks, we will continue to update you with any additional temporary changes to our branches.
We still are here for you, now more than ever.
Chief Executive Officer
Please note that wait times for our Member Service Center may be extended, as we work to help as many members as we can. If you would like to speak to a local person right here in Texas, you can give us a call at (972) 263-5171 or toll-free at (800) 527-3600, during our regular business hours: Monday to Friday, from 8 AM to 6 PM; Saturday, from 9 AM to 3 PM. We thank you for your patience.
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Members also have access to the AllPoint ATM Network. This network of over 55,000+ ATMs worldwide allows you to access your money, surcharge free. Please keep the following limits in mind:
· Daily ATM withdrawal limit: $400.
· Daily Debit card signature transaction: $1,750.
· Daily debit card PIN transaction: $1,000
To request a limit increase, send a secure message through online banking or the mobile app.