With the COVID-19 situation evolving every day, we want to make sure we serve our members and assist in any way that we can. We are here to help. Whatever it might be, don’t hesitate to reach out. If you need extra cash due to unexpected expenses we can:
- Skip a loan payment
- Provide a low-interest, short-term loan
- Take money out of your CD account with no penalty
- Take money out of your Holiday Savings account with no penalty
Drive-Thru Usage Preferred
If you must come into our branches, we are urging our members to use our drive-thrus for service rather than our branch lobbies. We have advanced our drive-thru services to allow for more transaction options. We hope you will join us in creating a safer environment for all and support our efforts for drive-thru usage at our branches.
We also want to remind you of your options to do business with us outside of visiting a branch:
Accessing Your Money
Members have access to the AllPoint ATM Network. This network of over 55,000 ATMs worldwide allows you to access your money, surcharge-free. Please keep the following limits in mind:
- Daily ATM withdrawal limit: $400.
- Daily Debit card signature transaction: $1,750.
- Daily debit card PIN transaction: $1,000
To request a limit increase, send a secure message through online banking or the mobile app.
Managing Your Account
With online banking and the mobile banking app, you can do business with us at any time, from anywhere:
|Mobile App||Online Banking|
|Send a secure message||X||X|
|Check your balance||X||X|
|Deposit a check||X|
|Pay a bill||X||X|
|Set up alerts||X||X|
You can send a secure message to us directly within Online Banking. Just log in and click on the Message Center link on the top right of the page. If you’re using the mobile app, simply select the Secure Message feature within the menu. We are happy to help!
Please note that wait times for our Member Service Center may be extended, as we work to help as many members as we can. If you would like to speak to a local person right here in Texas, you can give us a call at (972) 263-5171 or toll-free at (800) 527-3600, during our regular business hours: Monday to Friday, from 8 AM to 6 PM; Saturday, from 9 AM to 3 PM. We thank you for your patience.
From all of us at Texas Trust Credit Union, our thoughts are with you.
Note: All emergency assistance is provided at the credit union’s discretion, and is subject to change or discontinue without notice.